I've just finished setting up the support ticket system for ATP Host. Instead of e-mail or pager of forum or site-comments, please submit all support requests at the following page:
Support requests not submitted through the ticketing system *will be ignored*. Once you've submitted a ticket, feel free to page me or IM me if you see me online, but just give me the ticket number, not some big wall of text.
This new system will send a text message to my cell phone. *If this feature is abused, I will disable it*. If you want to keep fast response times, then don't spam the system or I'll turn off this instant notification.
We appreciate your help in keeping ATP Host support organized. This will allow us to better serve you in the future. Still, keep in mind this is a volunteer service! We do our best to respond in a timely manner, and this new system will help, but please don't get upset if you don't get a response instantly.
All the best,
Sep 13 2010, 3:20 pm