ID:278144
 
Please and thanks. Parents are looking.
In response to Ryan P
Ryan P wrote:
http://dell.com

True.

Why?


They have a product replacement plan that you can use even if your computer is still working, and they will give you your computer's initial value back (minus the cost of the plan) towards a new computer. Meaning you can pretty much upgrade your computer every 2 years. :)
In response to AJX
Or you can buy your computers at the prices they're asking to thank them for their excellent customer service, and for putting up with *people* like AJX.

Note by Moderator:
Please try to refrain from using offensive language, as this forum should be suited for children.
Thank you in advance.
In response to Ryan P
Ryan P wrote:
Or you can buy your computers at the prices they're asking to thank them for their excellent customer service, and for putting up with *people* like AJX.

Well that was rude.

How exactly does that make me *not a nice person*?

Side note: Their prices aren't actually 'good', unless you take the replacement plans into account.

Note by Moderator:
Please try to refrain from using offensive language, as this forum should be suited for children.
Thank you in advance.
In response to AJX
If you're abusing Dell's customer support to get free computers, you're keeping the prices high for all the rest of us and abusing Dell's good faith in its customers.
In response to Ryan P
Ryan P wrote:
If you're abusing Dell's customer support to get free computers, you're keeping the prices high for all the rest of us and abusing Dell's good faith in its customers.

Now, you say 'abusing' as if this usage wasn't actually intended to be possible.
You also say 'free' as if the method was in fact free.

I've been able to discern a few key facts from your posts.. And they are as follows:
1: You're rude.
2: You're misinformed, on multiple levels
3: Did I mention you're rude?

K. First: It isn't free. You have to pay the price for the replacement plan, which is usually around 20% of the price of the computer. Then when you get it replaced you usually pay for another one, which is 40%.

Second: Abusing implies that you are taking advantage of a system in a manner that isn't intended. Call a Dell support rep and ask them if this allowed. They will answer yes. You know why they will do that? 1: I've already done it. 2: They are making money off you, they don't care.

Many people do this and it makes Dell tons of money anyway. This doesn't raise their prices.

Third: This method was first suggested to me by one of the more popular members of BYOND. It's actually very common, and doesn't make you an asshole.

Fourth: You probably should learn a bit before you start talking about things you don't understand.

The replacement plans are priced based off of a very specific demographic. What is that demographic? The percentage of people who use the plans. It roughly comes out to 15-20%, and the cost is usually between 20-30%. What do these numbers mean to you? They are making a profit. Even if the computer you return is unusable to them in ANY WAY (which is astronomically unlikely) they are still making profit. But hey, that isn't the best part. Most of the time they reuse the parts from the computers you send back, if not the whole thing. Or worst case scenario? They donate the oldest/least useful computers to schools and such as a tax write off.. for 100% of the initial value of the computer. Whats this mean again for someone as simple as you? They sold the computer for MORE than it costs to make it, then they get that same amount of money taken out of their taxes!

This behavior simply guarantees Dell a repeating customer. They wont complain, they're still making plenty of cash. Many companies take advantage of this.. Probably the biggest one is Staples, with their friggin product replacement plans that they sell on everything. The same exact concept, and that is where staples makes much of its profit. Crazy, huh?

So perhaps you should enlighten yourself before you start examining things that you have no understanding of.

Rude little boy. -.-'
In response to AJX
Your "shiesty bastard" comment made me jump to a hasty conclusion.

Some folks do take advantage of Dell's customer service to get new computers free of charge without paying any extra fees or using any Dell-approved channel. Those people deserve my disapproval -- given your clarification, I can see that you do not.

My name-calling was unnecessary beyond just being misplaced. Please accept my apology.
In response to Ryan P
No problem.

:)

And yea.. If someone was encouraging beating your computer with a hammer to get it replaced then I'd probably agree with you on calling them *not a nice person*.

Anyway~ Apology accepted.
In response to AJX
You people need your mouths washed out.

I will never go pre-built PCs again after building my own.
There just so easy, pick out a few compatible parts and throw it in a case :)
In response to Flame Sage
Flame Sage wrote:
You people need your mouths washed out.

I will never go pre-built PCs again after building my own.
There just so easy, pick out a few compatible parts and throw it in a case :)

Can't beat the premade prices in a lot of cases. Unless you're buying very high end computers, that is. At that point they're just rippin you off.
In response to AJX
AJX wrote:
Flame Sage wrote:
You people need your mouths washed out.

I will never go pre-built PCs again after building my own.
There just so easy, pick out a few compatible parts and throw it in a case :)

Can't beat the premade prices in a lot of cases. Unless you're buying very high end computers, that is. At that point they're just rippin you off.

Sure you can, you just have to make sure to pick the crappiest parts you can find, also remember you can't grab a graphics card either and need a motherboard with one integrated.

From experience with 100's of Dell computers, I can say first hand they use shoddy components for a lot of things. After about a year more than half the computers will have capacitors having leaked on the motherboard, and a few of them will have failed because of it.
In response to Xioden
I would go with HP >.>

2 and a half years in with absolutely no failure, and I have to say Ive almost torn it apart and the components used were well worth the price paid.
In response to Jotdaniel
I have an HP laptop and my family has an HP desktop. The desktop was pretty expensive, and the hard drive failed in under a month.
In response to Jeff8500
That is unfortunate, however, like I said mines going strong 2 and a half years later. Luck of the draw sometimes, I wouldn't fault HP for a failure within a month, that would be a manufacturer's defect.
In response to Jotdaniel
Jotdaniel wrote:
That is unfortunate, however, like I said mines going strong 2 and a half years later. Luck of the draw sometimes, I wouldn't fault HP for a failure within a month, that would be a manufacturer's defect.
It could be... or it could be you haven't used yours as much as other people.
In response to Jotdaniel
I don't know much about HP's component quality, but here are two reasons not to choose HP:

1) Refusal to get with the times with regard to respect for customer's choices. Dell will sell you a laptop with XP, Vista with upgrade to Windows 7, or Ubuntu GNU/Linux. The continually decrease the amount of software that comes pre-installed on your hard drive. They offer system restore CDs that come with no DRM beyond what already comes with the default operating system.

2) Industrial design. Everything HP makes is super-gloss plastic. If you have a sense of subtlety and don't want a computer that reflects every light in the room into your eyes, HP computers probably aren't for you.
In response to Vic Rattlehead
I doubt that >.>

cough*torrent*cough


I delete and refill at least 80 gb a week in files, granted I take good care and defrag often.
In response to Ryan P
Ok, and quickly browsing HP's website they also provide free upgrades to windows 7 with a current purchase preloaded with Vista. There is no linux option, however, I don't care comes into play here. Also, if the system has enough memory vista isn't an issue versus having XP.

Personally my experience with Vista has been better than XP, with a few tweaks it's been much more stable overall than XP ever was for me, and it provides better performance than certain aspects of XP did.

Overall, free upgrade to windows 7 is the key to your argument, and HP does provide that, just as I was provided a free upgrade to Vista when I purchased my HP with XP preloaded.
In response to Jotdaniel
Jotdaniel wrote:
Overall, free upgrade to windows 7 is the key to your argument, and HP does provide that, just as I was provided a free upgrade to Vista when I purchased my HP with XP preloaded.

Not at all -- the key to that one bullet point of my argument is that they still provide XP, and that they provide Ubuntu. In fact, they also provide DOS. Now, HP probably sells some servers with GNU/Linux on, and they probably allow some of their business clients to buy DOS machines, but the difference is that Dell gives those affordances on their popular consumer computers.

Most customers will want Vista with upgrade to Windows 7, and so of course HP supports those folks: but Dell respects a wider segment of their customers and provides other meaningful options.
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